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Returns and Exchanges
If you are not 100% satisfied with an item you purchased from us, you may return it for a refund

It's simple. If you are not 100% satisfied with an item you purchased from us, you may return it for a refund (minus shipping costs). Only items that are unused, in saleable condition*, and in original packaging are eligible for return.

*This means that packaging must be intact, tags must be attached.

Can I return something I've already used?

No. Items must be returned to us in the original, saleable condition with the original packaging. We cannot accept used, damaged or dirty merchandise. We do not accept returns on water bottles that have been damaged as result of freezing or improper care. Scratched, dented, or chipped bottles are not eligible for refunds or replacements.

What if my item arrived defective, damaged or I received the wrong item?

While rare, defects and order mistakes occasionally occur. We will work with you to resolve the problem as quickly and efficiently as possible. In some cases items that appear defective may just need a simple adjustment in order to work properly.

How do I replace or get a refund for a defective, damaged, or incorrect item?

Please email us at info@ourgreenhome.co with the following information, and a customer service representative will get back to you within one business day with a solution:

1. Your full name and order number
2. A brief description of the problem (including any packaging issues, if applicable)
3. A photo of the product if damaged or defective

*If your damaged, defective, or incorrect item is shipped back without contacting Customer Service first, we will not be responsible for the cost of return shipping and this may affect your refund or exchange.
 
How do I exchange my item for a different item?

Please place an order for the new item, and return the current item for a refund (see below for return instructions.)

How do I return my item?

Please email us at info@ourgreenhome.co with the following information, and a customer service representative will get back to you within one business day with a solution:
 
1. Your full name and order number
2. A brief description of the problem (including any packaging issues, if applicable)
3. A photo of the product if damaged or defective
 
Send returns to the exact address as it appears below:

Our Green Home
141 16th Ave N
Hopkins, MN 55343

Please include the Returns Request email inside of your package so we can process your request quickly. We process refunds/replacements weekly. Typical refund processing time is 5-10 business days after we receive your package.

Keep in mind you are responsible for items shipped back to us, so please purchase delivery confirmation and shipping insurance to ensure your refund.

Please note: Orders of $100 or more are subject to a 15% restocking fee.

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